Privacy Policy

This Privacy Policy describes how RevGen Networks LLC, doing business as GotW3 ("GotW3," "we," "us," or "our"), collects, uses, shares, and protects your personal information when you visit our website, use our services, or otherwise interact with us.

1. Information We Collect

Information You Provide

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing and shipping address
• Payment and billing information
• Any feedback, questions, or communications you send to us

Information Collected Automatically

When you use our website or services, we may automatically collect:

• IP address and approximate location
• Browser type, operating system, and device information
• Pages visited, time spent, and referring URLs
• Data usage and bandwidth consumption
• Device identifiers associated with your GotW3 equipment
• Network performance and diagnostic data

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve your browsing experience, analyze site traffic, and understand usage patterns. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our internet services
• Process orders, payments, and refunds
• Create and manage your account
• Send service-related communications including firmware updates, SIM card replacements, billing notices, and other operational messages
• Respond to your inquiries and provide customer support
• Send promotional communications and marketing materials (you may opt out at any time)
• Monitor and improve network performance and security
• Detect, prevent, and address fraud or technical issues
• Comply with legal obligations
• Conduct research and analytics using aggregated or anonymized data

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Affiliates: With companies that directly or indirectly control, are controlled by, or are under common control with RevGen Networks LLC, provided they honor this Privacy Policy.
• Service Providers: With third-party vendors who assist us in operating our business, processing payments, shipping orders, or providing customer support, subject to confidentiality obligations.
• Network Partners: With wireless network carriers to the extent necessary to provision and maintain your internet service.
• Legal Requirements: When we believe in good faith that disclosure is necessary to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of GotW3, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Data Security

We implement reasonable physical, electronic, and procedural safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encryption of sensitive data in transit, secure storage of payment information, and access controls limiting employee access to personal data on a need-to-know basis.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes.

6. Your Rights and Choices

• Access and Correction: You may access and update your account information by contacting us.
• Email Opt-Out: You may unsubscribe from promotional emails by following the instructions in those messages. You will still receive service-related communications.
• Data Deletion: You may request deletion of your personal information by contacting us. Certain information may be retained as required by law or for legitimate business purposes.
• Do Not Track: Our website does not currently respond to "Do Not Track" browser signals.

7. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us using the information below.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Phone: 1 (833) 484-6893
• Email: support@gotw3.com