GotW3 Customer Update

November 23, 2020

Dear gotW3 Customer,

     First off, I would like to say THANK YOU for your patience over the past 3 weeks or so. 
 

     We received credentials from AT&T last Friday. We have been working on Setup, Configuration and Testing of our own APN all weekend. Testing is going well. The APN should eliminate the “throttling” you may be experiencing. The fix is in place, and we will send out additional emails/instructions soon. 
 

     Thank you again for your continued support of gotW3.

 

The gotW3 Team

GotW3 Customer Update

November 6, 2020

Dear gotW3 Customer,

     As you know, gotW3 is still experiencing connectivity issues. We are writing to keep you posted on our efforts to resolve this challenge.  

 

     We have been working closely with our carrier conducting data testing. Although we have seen some positive results, we are continuing to conduct testing 24/7 as we want to be 100% certain the fix is permanent and that you won't experience throttling.  

 

     We will either issue a monthly discount or move your Billing Date back for the time you've been without internet service.

 

     In the meantime, we will continue to post service updates on our website at www.gotw3.com/updates

 

     The gotW3 Team remains committed to resolving this issue soon,  and we truly appreciate your patience during this time. We know how important a stable internet connection is to you, and we apologize for any hardships this connectivity issue has caused.

 

Thank you.

The gotW3 Team

GotW3 Customer Update

October 30, 2020

gotW3 Customers, 

     First, we would like to say thank you, on behalf of all of us at gotW3, for your continued support. As you are aware, we are currently experiencing an outage with our Carrier partner. We have identified that 25 percent of our customers are being throttled by the carrier. This is due to a carrier system update that is causing your line to be throttled to a very low speed. We were notified that the carrier has a solution, but do not know how long it will take to implement.    

     Rest assured; our team is working diligently on a timely resolution. Currently, there is no need to contact your local GotW3 dealer, GotW3 telephone customer support or send support e-mails, as you have been identified as a customer having network issues.

     We understand the importance of having a stable internet connection. If you have submitted a request, we will continue to work diligently on your account.

     GotW3 will continue to send you updates, as they become available. We will also be posting these updates to www.gotw3.com/updates

     In the meantime, please confirm that your APN is set to 'broadband' and please power cycle the router periodically until service is restored.

Thank you for your patience.

 

 

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