FREQUENTLY ASKED QUESTIONS
IS THERE A COMPLICATED SETUP PROCESS WHEN I RECEIVE MY ROUTER?
Not at all! We streamline this for your convenience. Simply turn it on and go! Remember your 4G LTE signal is directly proportional to the speed/bandwidth you'll experience. Building structure type and environmental obstructions can also affect the signal strength as well.
I’M 17, CAN I ORDER GOTW3 INTERNET?
No, you must be 18 or older to order our data plans and have a valid credit card on file for your monthly subscription fee.
I CANNOT PAY FOR MY SERVICE NEXT MONTH, CAN YOU HELP ME OUT?
This is a PREPAID, INTERNET DATA PLAN. We are forced to suspend your account if payment isn’t completed on your recurring subscription date. You can however reconnect your service at any time with a $25 reconnection fee.
CAN I TRAVEL WITH MY ROUTER? CAMP WITH IT? TAKE IT TO GRANDMA'S HOUSE?
These are wireless mobile routers, and they can be used "on the move". We've tested them on interstates in vehicles, camping in national parks, friends' houses, Grandma's house, and everywhere else. This being said, there are definitely times when heading into wooded areas or valleys/mountains, the signal will cut out. However, if you are on open roads with many cell towers around then it's relatively steady. Think of our routers like your cell phone… you have coverage a lot of the time but not all of the time. We would recommend using it in one place overall, but traveling with these is quite nice. Just don't expect a perfect constant signal anywhere and everywhere.
HOW MANY DEVICES CAN I USE ON 1 ROUTER?
This depends on the connected devices and can range from 10-25 per router.
WHAT ARE THE AVERAGE SPEEDS OF GOTW3 INTERNET PLANS?
The speeds of all of our plans (4G LTE speeds) and they depend entirely on how close you are to cell towers in your area. We've had reports of over 45 MBPS from those that are right under a tower with LTE all the way down to 1 MBPS that are far away from one.
DO I HAVE TO SIGN A CONTRACT AND DO YOU RUN A CREDIT CHECK? ARE THESE REALLY MONTH TO MONTH PLANS?
All of our plans require no contract and no credit checks! Yes, these are month to month prepaid subscription plans! Each payment prepays your next 30 days. You may, of course, cancel your subscription with us at any time. You own your router and can restart your gotW3 subscription at any time. Additionally, our 14-Day Money-Back Guarantee allows you to try our service at No Risk! If the service does not meet your needs in any way, simply return the device for a complete refund of your order total less a $50 restocking fee and the $25 connection fee.
WHY IS ONE PLAN CHEAPER THAN THE OTHER? DO I GET ANYTHING MORE FOR MY MONEY?
The price difference comes down to the varied cost of service for the best carrier in your area. We find the lowest price with the best signal in your coverage area for the best experience.
ONCE I SUBSCRIBE TO ONE OF YOUR PLANS, DO I OWN THE ACCOUNT AND THE DEVICE?
You are the owner of the device. When subscribing to GotW3 Internet you are responsible for paying for your first month of service as well as the upfront cost of the device. We do have a 14-Day money back guarantee if you are not satisfied with the service (less a $50 restocking fee for the device). You may of course cancel your subscription with us at anytime with NO Cancellation Fee! Easy, Simple, Clean!